We are an Omnichannel call centre business with our strategic focus solely on the delivery of high quality inbound, outbound, non-voice, and digital services to our cross-sector clients. We at Exquisite are your proven, capable partner to take charge of your back end needs that help you focus your resources single-mindedly on your core functions as an organisation. We are a pioneer investor in a modern indigenous Business Outsourcing centre in the region, and the largest BPO in Uganda in terms of capacity and scalability. We offer 24/7 support to our clients across sectors and territories.
Managing customer interactions can be time-consuming and resource-intensive. That’s where Beepin Tech comes in. Our outsourced call center services are designed to take the burden off your shoulders, allowing you to focus on what you do best—growing your business.
An exquisite customer services operation is pivotal to a memorable experience of any company’s customer, key to customer retention and therefore sustainable business. By outsourcing your Customer Services department to Exquisite Solution, we guarantee your business – and indeed your customers – a professional, turnkey solution customised for your specific business and customer needs and circumstances but always built on our Brand values of Innovation, Passion and meticulous Professionalism.
Value proposition for an Outsourced Call-Center based Customer Service
The decision to outsource brings value to you as company in different shapes as highlighted among others.
Provide you with People, Processes and Technology to handle “non-core” functions for you so you can focus on what is core to you as a business.
Provide you with People, Processes and Technology to handle “non-core” functions for you so you can focus on what is core to you as a business.
Offer a sustenance model by relieving you from the burdens of carrying the extra-load that organisational growth presents. In our outsourced model, we take on all your customer services requirements, working with you to implement systems and procedures that will streamline your operations and give you peace of mind and allow you pursue your strategic Business agenda.
Responding to and addressing your client queries
Email response including enquiries via the “contact-us” forms on your website
Solving your customers’ pain areas
Handling unforeseen spikes and taking charge of surges in Call Volumes Our approach, where we meticulously spend invaluable time and effort learning about you and your business, your products and services, and your customers, making Exquisite an extension of your business, with callers be safe in the knowledge that they are speaking to agents that are indeed an extension of your company.
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